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Accessibility statement for Medway Council Back Office Planning System

Medway Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to publicly available pages of the Back Office planning system.

This website is run by Medway Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We've also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Interactive map content for red line boundary changes
  • No validation on submission, impacting those with motor impairments

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • Email planning.representations@medway.gov.uk
  • Call 01634 331 700

We'll consider your request and get back to you in 5 working days.

If you cannot view the map on our 'contact us' page, call or email us for directions.

Reporting accessibility problems with this website

We're always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we're not meeting accessibility requirements, contact:

  • Gun Wharf
  • Dock Road
  • Chatham
  • Kent
  • ME4 4TR

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the 'accessibility regulations'). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Technical information about this website's accessibility

Medway Council is committed to making its websites accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Content that's not within the scope of the accessibility regulations

PDFs and other documents

We aim to not use PDFs and use HTML or other accessible formats wherever possible.

Maps

We use maps to show the digital red line boundary you have submitted and suggested changes to the boundary that may be necessary. You can find out more about our plan to improve the accessibility of this webpage.

Preparation of this accessibility statement

This statement was prepared on 1st June 2022. This website was last tested on 12th May 2022. The test was carried out by the Digital Accessibility Centre.

We used this approach to deciding on a sample of pages to test two journeys, one covering the responding to requests for changes to a planning application and another relating to finding and viewing information about how to correctly prepare plans and drawings.

You can read the full accessibility test report here.